Shipping Supervisor

Description

For over four decades, Big Top has manufactured and installed high-performance fabric structures in the United States, delivering American-made quality, innovation, and reliability. We don't just build shelters - we engineer solutions that optimize operations, safeguard assets, and provide a competitive edge for companies worldwide. With the support and financial backing of Altamont Capital Partners, we are in an exciting phase of growth, expansion, and innovation.

Location:

Flower Mound, TX FLSA Classification:
Exempt

Supervisory Responsibilities:

Directly supervises Shipping, Material Handling, Yard, Loading, and Finishing Department personnel. Responsibilities include workforce planning, interviewing, hiring recommendations, onboarding, training, coaching, work assignment, performance management, corrective action, employee development, succession planning, and accountability practices in partnership with Human Resources and plant leadership.

Job Summary:

The Shipping Supervisor owns the operating results of the Shipping, Yard, Logistics, and Finishing departments, including safety, quality, delivery, inventory accuracy, logistics effectiveness, labor utilization, employee capability, standard work, ERP discipline, continuous improvement, and customer shipment performance. This role leads department execution by setting priorities, aligning labor and resources, removing constraints, developing team capability, enforcing standards, and using performance data to drive decisions.

The Shipping Manager is accountable for building a reliable, disciplined, and scalable shipping and finishing operation that supports current production requirements and future business growth. This position reports directly to the Plant General Manager.

Essential Duties & Responsibilities

• Owns Shipping, Yard, Logistics, and Finishing department performance for safety, quality, delivery, inventory accuracy, logistics effectiveness, labor utilization, cost control, customer requirements, and employee capability.
• Leads Shipping, Material Handling, Yard, Loading, and Finishing employees by setting clear expectations, assigning work, coaching performance, addressing gaps, and enforcing consistent accountability.
• Plans and adjusts daily execution by aligning labor, carriers, trailers, yard space, loading capacity, finished goods, materials, priorities, and constraints to meet shipment commitments.
• Owns inbound and outbound shipment execution, including carrier sourcing and scheduling, load planning, shipment readiness, pickup coordination, driver communication, loading and unloading direction, and on-time departure.
• Owns yard traffic flow, trailer positioning, staging locations, parking controls, space utilization, congestion prevention, and safe movement of vehicles, equipment, employees, and visitors.
• Ensures customer, order, packaging, labeling, documentation, delivery, and carrier requirements are clearly communicated, verified, and completed before shipment release.
• Confirms orders are complete, correctly staged, accurately loaded, properly protected and secured, and supported by required shipment documentation before leaving the facility.
• Owns safe execution of shipping, finishing, loading, unloading, yard, and material-handling activities through compliance with PPE, equipment authorization, traffic controls, loading practices, documented procedures, inspections, and escalation requirements.
• Ensures shipments comply with company requirements and applicable transportation, export, customs, hazardous-material, and other regulatory requirements within the scope of the operation.
• Owns final product and shipment quality through finishing standards, inspection readiness, loading verification, packaging controls, documentation accuracy, handoff verification, and corrective action on damage, shortages, errors, or recurring defects.
• Owns Finishing Department execution, including work priorities, labor alignment, employee capability, product presentation, final preparation, quality requirements, schedule performance, and handoff to Shipping.
• Develops workforce capability through onboarding, training, cross-training, equipment authorization, qualification tracking, skills matrix maintenance, development planning, and succession and bench-strength preparation.
• Supports full-cycle talent management for assigned departments, including workforce planning, recruiting support, interviewing, selection input, onboarding, performance reviews, corrective action, and retention in partnership with Human Resources.
• Creates, tracks, monitors, and improves department KPIs tied to safety, on-time shipment, shipping accuracy, inventory accuracy, damage and claim reduction, carrier performance, finishing throughput, labor effectiveness, training completion, housekeeping, and continuous improvement.
• Uses ERP, CRM, shipment, carrier, labor, inventory, quality, and employee-capability data to identify risks, set priorities, allocate resources, solve constraints, and…