General Manager Flower Mound

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Local travel required
Compensation: $50,000 - $60,000 plus Bonus
Benefits:
Access to Telemedcine Health, Reduced Prescriptions, Mental Health, Dental, and Vision

Kid Strong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members.

The goal of the General Manager is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and to deliver amazing classes.

• Understand the center’s key KPI’s and financials in order to make informed and responsible business decisions.
• Build and maintain relationships with Kid Strong families to align with our core values and provide exceptional customer service.
• Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the Kid Strong portfolio.
• Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center level employee issues and manage appropriate documentation.
• Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the needs of the center.
• Set and communicate Coach schedules using appropriate scheduling and communication platforms.
• Schedule, sell, and staff Kid Strong events, such as Camps and Parties, to maximize center profitability.

• Drive membership sales through high-volume outbound phone calls on inbound leads (200+ calls/day is a typical outbound phone sales effort)
• Properly manages and exceeds all Kid Strong sales and operational budgets
• Respond and follow through in a timely manner with all Kid Strong corporate/owner requests and client/ lead requests

• Foster a coaching culture - see something, say something.
• Continuously assess and document Coaches based on theKidStrong Coach DNA profile and class quality.
• Achieve all Certifications required by Kid Strong HQ per your role and responsibilities.
• Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates.
• Monitor and ensure staffing levels are met while continually recruiting future talent.
• Ensure candidates complete all paperwork to be in compliance with company policy and law.
• Lead training practicals for new coaching candidates.
• Lead coaching candidates through the training process and required evaluations.
• Ensure coaching evaluations are up to date on a 30/60/90 model.
• Develop coaches through formal feedback sessions on a weekly basis.
• Manage and support ongoing professional development of staff through Learn Upon.
• Attend monthly HQ programming rollout to learn ensuing month's programming.
• Attend monthly HQ Nation Head Coaching call.
• Lead center level programming rollout and train staff on next month's programming.
• Attend weekly leadership meeting with DFW leaders

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands.
• Create positive interactions with students and families before, during, and after class.
• Hire, train, and develop a team of exceptional Coaches.
• Achieve Coach Certification through the HQ Training and Certification team.
• Drive sales through thorough lead management and trial conversion in the center.
• Complete training through Learn Upon as required by the HQ Training and Certification team.
• Understand the “why” behind the Kid Strong curriculum and be able to clearly and concisely communicate it.
• Demons…