Supervisor, Cage & Vault

Position Summary

The Supervisor, Cage & Vault is responsible for the day-to-day leadership, operational oversight, and regulatory compliance of Cage & Vault operations at the assigned distribution center, including controlled-substance receiving, storage, inventory control, order fulfillment, and distribution activities.

As the first-line people leader for the function, the Supervisor directs the daily work of assigned team members and is accountable for staffing coverage, work allocation, scheduling, employee performance and development, operational execution, inventory integrity, controlled-substance security, and adherence to Company policies, DEA regulations, applicable Code of Federal Regulations (CFR) requirements, and federal and state laws.

The Supervisor establishes daily operational priorities within established departmental objectives, directs workflow, monitors productivity, accuracy, and service levels, addresses routine operational and employee matters, and develops team capability through coaching and performance management. The position also provides hands-on operational support as business needs require, while maintaining primary responsibility for supervising the team and ensuring the safe, compliant, accurate, and efficient execution of Cage & Vault operations.

• Provide direct supervision and day-to-day leadership to assigned Cage & Vault Associates.
• Plan, prioritize, assign, and direct daily work based on business requirements, staffing levels, workload, service expectations, and operational priorities.
• Develop employee schedules, manage staffing coverage, approve time-off requests, and authorize overtime within established guidelines.
• Establish clear performance expectations and provide ongoing coaching, feedback, recognition, and development to support individual and team performance.
• Conduct performance evaluations and address performance or conduct concerns in accordance with Company policies and established Human Resources practices.
• Participate in recruiting, interviewing, and selection activities; provide meaningful recommendations regarding hiring, advancement, corrective action, and other employment decisions.
• Lead onboarding, training, cross-training, and ongoing development activities to strengthen employee capability, functional coverage, and bench strength.
• Delegate responsibilities based on operational needs, employee capability, and development opportunities while maintaining accountability for results.
• Address employee concerns appropriately and partner with management and Human Resources as needed.
• Establish functional goals aligned with departmental and organizational objectives and monitor progress against expected results.

• Oversee the daily operations of the Cage & Vault function to ensure the timely, accurate, secure, and compliant movement of controlled-substance inventory.
• Direct receiving, storage, replenishment, picking, verification, packing, transfer, and shipping activities within the assigned operation.
• Establish workflow priorities and allocate resources to support throughput, service expectations, inventory accuracy, and operational requirements.
• Monitor daily workload, productivity, exceptions, and completion of assigned activities and take appropriate action when performance deviates from expectations.
• Ensure customer orders for controlled products are filled and independently verified with a high degree of accuracy and in accordance with established procedures.
• Ensure controlled products are received and stocked in accordance with quality standards and procedures, including product rotation, dated-product controls, and inventory availability requirements.
• Coordinate movement of controlled-substance material within applicable FFF work areas and Flower Mound facilities in accordance with established procedures.
• Provide hands-on shipping, receiving, inventory, or Cage & Vault support when necessary to maintain continuity of operations or address business needs.
• Collaborate with Inventory Control, Materials Management, Warehouse Operations, Quality, Compliance, and other departments to maintain effective product flow, inventory accuracy, and operational efficiency.

• Oversee daily operations of controlled-substance vaults, cages, and safes in accordance with DEA regulations, applicable CFR requirements, Company policies, and established procedures.
• Maintain…