Dairy Manager

Duties and Responsibilities Customer Service & Sales Support

• Maintains an enthusiastic customer-focused atmosphere with fast and friendly service.
• Assists customers by making product suggestions and engaging in suggestive selling.
• Utilizes telephone, in-store intercom announcements, and one‑on‑one interaction to drive sales.
• Answers incoming calls promptly and resolves customer concerns, escalating to the Store Director when needed.

• Rotates and removes outdated or spoiled product; ensures department cleanliness.
• Implements seasonal and promotional displays.
• Ensures merchandise is correctly priced, faced, stocked, and displayed according to standards.
• Maintains clean shelves and organized product areas.

• Ensures proper code dating practices are enforced across the department.
• Assists with physical inventory (conducted every six months).
• Maintains adequate inventory levels per division guidelines, monitoring quantity, quality, and freshness.
• Stocks, rotates, and organizes product efficiently.
• Supervises reclamation processes and maintains orderly conditions in all Dairy/Backroom areas.
• Controls shrink, cost, and waste through proper handling and product management.

• Performs receiving duties: breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and rotating stock.
• Follows correct temperature, storage, and packaging procedures.
• Uses equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines safely and effectively.

• Completes and maintains daily log sheets, sales/labor reports, paperwork, and all required documentation accurately.
• Ensures proper product temperatures, labeling, and compliance with federal/state regulations and company code‑dating policies.
• Follows all workplace safety rules, sanitation procedures, and equipment cleaning standards.
• Ensures safety and cleanliness of work areas, coolers, displays, and all department spaces.
• Implements emergency procedures when equipment or software issues occur.

• Operates computer systems and electronic ordering tools to order product.
• Follows department standards, guidelines, and company policies as outlined in the Employee Handbook.
• May assist in other areas of the Grocery Department as needed.
• Complies with company grooming standards and dress code.