Dairy Supervisor

Position Overview

The Dairy Supervisor is responsible for leading the daily operations of the dairy department, ensuring product freshness, strong in-stock conditions, and an organized, customer-ready environment. This role drives sales performance, minimizes shrink, and leads the dairy team in executing company standards with consistency and efficiency.

• Oversee receiving, stocking, rotation, and inventory control for all dairy products
• Ensure proper cold chain handling to maintain product quality and freshness
• Maintain high in-stock levels while reducing out-of-stocks and shrink
• Organize cooler and backroom areas to support efficient product flow

• Provide excellent customer service and assist with product inquiries
• Maintain fully stocked, faced, and visually appealing dairy cases
• Execute pricing, signage, and promotional displays accurately
• Support department sales through consistent product availability

• Train, coach, and supervise dairy clerks
• Assign daily tasks and ensure productivity and completion standards are met
• Reinforce company expectations, safety practices, and performance standards
• Promote accountability and a positive team environment

• Ensure proper product rotation (FIFO) and removal of expired or damaged items
• Maintain clean, organized dairy cases and storage areas
• Execute planograms, seasonal sets, and merchandising standards

• Monitor refrigeration temperatures and ensure food safety compliance
• Follow all sanitation, health, and safety procedures
• Report and resolve equipment or safety concerns promptly

• Assist with inventory counts, ordering accuracy, and shrink control
• Track department performance including sales and labor
• Support efficient labor usage to meet productivity goals

• Previous dairy, grocery, or retail experience preferred
• Strong leadership, organization, and communication skills
• Knowledge of perishable product handling and rotation
• Ability to work in a cold, fast-paced environment
• Basic math and computer skills
• Flexible schedule including early mornings, weekends, and holidays

• Product Freshness & Rotation
• Attention to Detail
• Leadership & Team Development
• Time Management
• Operational Execution
• Customer Focus

• Refrigerated environment with extended cold exposure
• Frequent lifting, stocking, and bending (40–60 lbs)
• Fast-paced, physically demanding retail setting