Key Account Manager - Western Division

Position Summary

The Key Account Manager is responsible for successfully managing relationships with an assigned set of key customers, as well as for gaining new business from an assigned target list that is mutually developed in conjunction with Sales Organization leadership. In particular, the Key Account Manager is responsible for fostering long-term relationships, at the appropriate levels, between the strategically identified customer, FFF, and other organizations such as group purchasing organizations, IDNs, other group aggregations (for example, affinity groups aggregating their commitment and volume together) and professional organizations.

Success ultimately is defined in terms of sales and/or penetration into each product category. Key Account Manager maintains frequent contact and coordination with all sales organization employees and appropriate in-house staff and key industry representatives.

This position will be covering Southeast Texas (Houston, Austin, San Antonio, Corpus Christi), Alaska and Hawaii.
Incumbent must live within the designated Texas region.

• The Key Account Manager provides leadership and supportto TMs, SDRs and others to meet customer requirements of FFF’s products and services.
  
  This positionleadsthe development and execution of strategic and tactical plans to drive revenue and market share growth.
  
  This will beaccomplishedby providing cross-functional leadership, working with Sales, Finance, Customer Service, Operations, Sales Operations, Materials Management, Product Management and third-party business partners. Key attributes include the following Accountabilities:
• Establish new, andmaintainexisting, customer-intimate relationships with key individuals with assigned accounts – (including, but not limited to, Hospital Systems, Integrated Delivery Networks, Individual Hospitals, GPOs, Non-Acute and LTCProviders).
• Responsible for implementing FFF portfolio pull-through (i.e., Plasma, Vaccines, FDI systems, unmet needs) to maximize FFF penetration and profitability.
• Conduct required business reviews with assigned accounts and focus on non-performers. Develop programs to improve sales and/or contract compliance.
• Act as the interface between Sales personnel and corporate office staffin order tofacilitateeffective andaccurateinformation and communication.
• Work with Manufacturer Sales Teams and GPO leadership, including Committee Members, to maximize customer value.
• Continuously strive to improve processes, service quality to internal and external customers, and employee relations.
• Adheres specifically to all company policies and procedures, Federal and Stateregulationsand laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose;
  Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and;
  
  respect the diversity of our work force in actions, words, and deeds.
• Comply withthe policies and proceduresstatedin the Injury and Illness Prevention Program by always working in a safe manner andimmediatelyreporting any injury, safety…