Customer Service Representative

Customer Service Representative (CSR)

Job Description:

Upshaw Plumbing is seeking a dependable and professional Customer Service Representative to support our day-to-day office operations. This role is perfect for someone who is friendly, organized, and enjoys being the first point of contact for customers. Strong communication skills, attention to detail, and a commitment to excellent customer service are essential.

This role is more than just administrative; it's about creating a positive first impression. We’re looking for someone who can be a warm and welcoming voice to our customers, someone who enjoys solving problems, staying organized, and making people feel taken care of from the moment they call.

Responsibilities:

Answer and manage incoming phone calls in a friendly, professional manner

Schedule service appointments and relay information to technicians

Provide basic information about services.

Take messages and ensure timely follow-up Maintain accurate call and customer records

Qualifications:

Strong communication and customer service skills

Professional phone etiquette

Ability to multitask and stay organized in a fast-paced environment

Previous customer service or call-handling experience preferred

Other Details:

Monday–Friday Advancement and training opportunities

Potential to earn more!

About Us:

Upshaw Plumbing isn’t your average plumbing company. We’re a small, tight-knit team that values honesty, hard work, and a genuine commitment to helping others. We treat our customers and coworkers like family, and we believe that starts with having the right people answering the phone.

We operate by a set of core values that guide everything we do:
Reliability, Honesty, Communication, Integrity, Efficiency, and Timeliness.

If you're someone who takes pride in being reliable, loves connecting with people, and wants to be part of a team where your contributions really matter, we’d love to hear from you.l
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