Dispatcher, Customer Service​/HelpDesk

Job Details

Job Location:

Store 401 - Flowery Branch, GA 30542

Position Type:
Full Time

Salary Range: $20.00 Hourly

Travel Percentage:
None

Job Shift: Day

Job Overview:
As a Dispatcher at True North Energy Solutions, you'll play a key role in coordinating our Service Team and ensuring seamless operations at our customer locations. You'll work closely with technicians, managers, and customers to deliver excellent service with a focus on safety, teamwork, and efficiency. Reporting directly to the Service Manager, you'll be an essential part of keeping things running smoothly and ensuring customer satisfaction.

• Phone and Email Support:
  Answer incoming office calls and handle service requests received by phone and email.
• Service Call Management:
  Enter service calls into our maintenance system and manage daily scheduling and dispatching of service technicians or third-party partners based on skill and location.
• Customer Communication:
  Send out service quotes, follow up with customers, and maintain consistent communication through phone and email.
• Support Team
  
  Collaboration:
  
  Assist the Service and Environmental Compliance Managers with service-related tasks as needed.
• On-Call Technician Coordination:
  Update the weekly on-call technician schedule through the phone system.

What We're Looking For

• Experience:
  
  No degree required; however, 2 years of relevant experience preferred.
• Skills:
  
  Strong organizational skills, detail-oriented, and comfortable juggling multiple priorities.
• Interpersonal:
  Team player with excellent communication skills and a positive attitude.
• Customer-Focused:
  Outstanding customer service skills, including a friendly and professional phone demeanor.
• Tech-Savvy:
  Proficient with computers, phones, and office equipment.
• Adaptability:
  Ability to work independently, manage pressure, and innovate where necessary.

At True North Energy Solutions, you'll have the chance to be part of a dedicated team that values integrity, collaboration, and commitment to excellence. We're not just looking for someone to fill a role - we're looking for someone who is passionate about helping our team and customers thrive.