Customer Service Representative; Order Entry

Customer Service Representative Or Order Entry Specialist

We are looking for a detail-oriented Customer Service Representative or Order Entry Specialist to support order processing and customer communication for a growing commercial equipment business in Flowery Branch, Georgia. This contract position has the potential to become permanent and is ideal for someone who enjoys balancing administrative accuracy with responsive service and can keep orders, shipping details, and customer records organized in a fast-moving environment.

The person in this role will work closely with operations and warehouse teams to help ensure timely fulfillment, accurate documentation, and a positive customer experience.

Responsibilities:

• Process incoming customer orders with accuracy, confirm item availability, and enter complete order details into company systems.

• Communicate with customers regarding order progress, shipping timelines, freight costs, and any updates that may affect delivery expectations.

• Prepare sales documentation such as orders, invoices, bills of lading, and related shipment records needed for outbound deliveries.

• Coordinate with warehouse and operations personnel to support smooth order fulfillment and maintain alignment on inventory status.

• Review customer account information, including credit-related details, to help ensure orders are released appropriately.

• Handle product return documentation, issue credit memos when applicable, and maintain organized records for transactional activity.

• Respond promptly to customer questions, messages, and service concerns with professionalism and a solutions-focused approach.

• Support freight claim processing for damaged shipments and help document resolution steps accurately.

• Maintain orderly digital filing and customer record systems, including inventory and transaction documentation stored electronically.

• Provide current inventory information upon request and assist with record accuracy through ongoing cross-functional communication.