National Account Representative – Retail & Distribution

ETI Solid State Lighting is seeking a highly organized and customer-focused National Account Representative – Retail & Distribution to serve as the primary day-to-day point of contact for assigned national retail and distribution accounts.

This position will support major customers such as Walmart, Menards, Orgill, Ace Hardware
, and other retail and distribution partners. The Account Representative will be responsible for maintaining effective customer communication, coordinating customer requests internally, monitoring orders and account activities, resolving issues, and ensuring customer requirements are communicated and completed accurately and on time.

This is a customer relationship and account support position rather than a direct sales role. The ideal candidate is responsive, detail-oriented, organized, and comfortable coordinating across multiple departments to support large and complex customer accounts.

• Serve as the primary day-to-day point of contact for assigned national retail and distribution accounts.
• Maintain strong working relationships with customers such as Walmart, Menards, Orgill, Ace Hardware, and other assigned accounts.
• Respond promptly and professionally to customer questions, requests, and account-related issues.
• Coordinate customer needs and requirements with internal departments, including Sales, Customer Service, Operations, Warehouse, Supply Chain, Product Management, Marketing, and Accounting.
• Monitor customer orders and work with internal teams to ensure accurate and timely order processing and fulfillment.
• Provide customers with updates regarding order status, inventory availability, shipments, backorders, and other account activities.
• Coordinate and follow up on customer requests to ensure open items are completed within required timelines.
• Maintain and track customer-specific requirements, programs, forms, documentation, and deadlines.
• Assist with new item setup, product information, customer portals, and account-specific documentation.
• Support customer product submissions, item maintenance, pricing updates, and other administrative requirements.
• Assist with customer-specific EDI, portal, or order-processing requirements and coordinate issues with the appropriate internal teams.
• Monitor open orders, shortages, shipping issues, deductions, returns, and other customer concerns and coordinate resolution.
• Support customer meetings, business reviews, and internal account meetings by preparing necessary information and following up on action items.
• Maintain accurate customer records, contacts, account information, and related documentation.
• Communicate customer feedback, recurring issues, and operational concerns to management and appropriate departments.
• Work proactively to identify potential account issues and coordinate solutions before they impact the customer.
• Ensure consistent communication between the customer and ETI throughout daily account activities.
• Perform other account support and coordination responsibilities as assigned.

• Bachelor's degree in Business Administration, Marketing, Supply Chain, Communications, or a related field preferred.
• 2–5 years of experience in account management, customer service, sales support, retail operations, order management, or a related customer-facing role.
• Experience supporting large national retailers, distributors, home improvement retailers, or hardware accounts is strongly preferred.
• Experience working with accounts such as Walmart, Menards, Orgill, Ace Hardware, or similar large customers is a plus.
• Strong customer service and relationship-management skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple customer requests,…