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Field Services Engineer
Job in
Flowery Branch, Hall County, Georgia, 30542, USA
Listed on 2026-09-15
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-09-15
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Must Have Technical/Functional Skills
- Field service support experience under manufacturing domain
- ITIL
- SLA
- incident management
- IMAC
- smart hands support On network
- servers
- OT security
- service now ticking tool experience
- asset management
- stock management
- audit
- escalation management
- Meeting room support
- excellent in customer communication
- good to have team management skill
- ops lead role for EUC role
- Manage day to day operation based on onsite support services
- ticket management
- KPI
- escalation
- IMAC
- Break fixes
- dispatch support
- asset delivery part Daas service across Hub
- spoke and dispatch sites
- vendor management
- meeting room support
- customer connect
- printer support
- OT support
- factory PCS support
- manage team and customer request on priority
- Should have excellent customer handling skills
- governance
- lead operations with confidence
- manage escalations at regional level
- Should be capable to be proactive to pick operations issue with customer and fix them
- decision making capability
- mentor team where possible
- bring continues improvement
$65,000 - $75,000 a year
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
BACHELOR OF COMPUTER SCIENCE
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