Phone Operator

Job Title: Phone Operator

Industry: Healthcare

Location (city, state): Flowood, MS

Assignment Type: Contract

Pay: $15.00–$17.00/hour

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM. Training will be 7:30 AM–4:00 PM or 8:00 AM–4:30 PM, with a 30-minute lunch.

• medical, dental, vision, and 401(k)

Addison Group is partnering with a growing healthcare organization to identify a Phone Operator for a busy specialty medical practice. This team is committed to providing a positive patient experience and efficient access to care through responsive and professional administrative support.

The Phone Operator will serve as a primary point of contact for patients, managing incoming calls and assisting with appointment scheduling. This role will also help ensure patient questions and requests are directed to the appropriate staff or department.

• Answer a high volume of incoming patient calls with professionalism and courtesy.
• Schedule and update patient appointments as needed.
• Listen to patient needs and route questions or requests to the appropriate team.
• Use internal task-management tools to communicate messages and follow-up items.
• Provide general assistance and accurate information to patients.
• Document relevant patient requests and communications within the appropriate systems.
• Maintain a positive and professional patient experience.
• Support the team during periods of increased call volume.

• Previous experience in a medical receptionist, call center, scheduling, or healthcare customer service role.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, high-volume environment.
• Excellent organizational and multitasking abilities.
• Proficient computer skills with the ability to learn new software quickly.
• Prior healthcare or medical office experience preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.