IT Support Engineer II
Job in
Flowood, Rankin County, Mississippi, 39232, USA
Listed on 2026-01-28
Listing for:
The Solutions Team, Inc.
Full Time
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Description
Position OverviewThe IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks- Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
- Administer user accounts, permissions, and access controls across client environments
- Monitor and maintain servers workstations, and network devices
- Perform patching, updates, and security hardening tasks
- Serve as an escalation resource for lower-level engineers
- Maintain accurate and thorough documentation in service management systems
- Communicate technical information clearly to clients and internal teams
Skills & Qualifications
- 2–4 years of IT support experience
- Strong understanding of networking fundamentals
- Hands-on experience with Microsoft 365 and Windows Server
- Strong troubleshooting and documentation skills
- Experience working in a Managed Service Provider environment
- Power Shell or scripting knowledge
- macOS and iOS support experience
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- Crew Hu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
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