IT Support Engineer
Job in
Flowood, Rankin County, Mississippi, 39232, USA
Listed on 2026-05-07
Listing for:
The Solutions Team Inc
Full Time
position Listed on 2026-05-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Position Overview
The IT Support Engineer I is an entry‑level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.
Key Responsibilities & Daily Tasks- Monitor and respond to incoming service tickets within SLA guidelines
- Provide remote support via phone, email, and remote access tools
- Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
- Manage user accounts and basic Active Directory tasks
- Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi‑Fi)
- Document all work clearly and professionally
- Escalate issues to Level II Engineers when appropriate
- Assist with onboarding and offboarding tasks
- Participate in on‑call rotation as assigned
Skills & Qualifications
- 1–3 years of help desk or desktop support experience (MSP preferred)
- Strong working knowledge of Windows and Microsoft 365
- Foundational networking knowledge
- Strong communication and customer service skills
- CompTIA or Microsoft certifications
- Experience with Connect Wise, N‑able, Beyond Trust, Huntress
- Basic Power Shell knowledge
- macOS/iOS support experience
- Paid Time Off (PTO) and company‑observed paid holidays
- Health insurance options for eligible employees
- Crew Hu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company‑provided equipment and tools
- Ongoing training and professional development opportunities
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