Tier 3 Desk Engineer

Step into a high-impact role where you’ll keep mission-critical systems running for organizations that rely on uptime every minute of the day. This is a fast-paced, high-visibility opportunity to solve complex technical challenges while directly influencing system stability and client success. If you thrive under pressure and take ownership, this is where your work truly matters.

C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

• High-impact role supporting multi-location, real-world environments
• Fast-growing organization with strong demand and long-term stability
• Exposure to complex infrastructure, cloud, and networking challenges
• Opportunity to influence system improvements—not just fix tickets
• Collaborative, high-performance team environment

• Resolve advanced Tier 2/3 escalations across infrastructure, cloud, and networking
• Perform root cause analysis to eliminate recurring issues
• Support high-impact incidents across multi-site environments
• Collaborate across engineering and support teams to improve stability
• Document solutions and contribute to knowledge sharing
• Identify systemic risks and recommend proactive improvements
• Operate within a fast-paced, high-volume ticketing environment

• 5+ years of experience in IT Support/Engineering.
• Advanced troubleshooting across Windows Server, networking, and Microsoft cloud environments
• Ability to perform deep root cause analysis and implement permanent fixes
• Experience handling high-complexity escalations in multi-system environments
• MSP or multi-client support environment experience
• Strong client-facing communication in high-pressure situations
• Self-driven, high-urgency approach with ownership mindset