NetSapiens Engineer

Back Net Sapiens Engineer Other Area(s) Flowood Direct Hire Jun 9, 2025

We are seeking a highly skilled Net Sapiens Engineer to join our Level 3 Technical Support team. This role combines deep Net Sapiens platform expertise with customer‑facing support responsibilities and internal infrastructure management. You'll be the go‑to expert for complex Net Sapiens implementations, troubleshooting, and optimization while supporting both our customers and internal engineering teams.

• Configure, deploy, and maintain Net Sapiens UCaaS platform environments

• Troubleshoot complex Net Sapiens routing, provisioning, and service delivery issues

• Perform Net Sapiens system optimization and performance tuning

• Manage Net Sapiens integrations with third‑party systems and carriers

• Execute Net Sapiens platform upgrades and maintenance procedures

• Provide Level 3 technical support to customers and reseller partners

• Diagnose and resolve escalated Net Sapiens‑related service issues

• Create and maintain technical documentation for Net Sapiens procedures

• Conduct technical training sessions for customers and internal teams

• Collaborate with sales engineering on complex Net Sapiens implementations

• Support internal development teams with Net Sapiens API integrations

• Assist with provisioning and configuration of Net Sapiens services via automation

• Participate in incident response and root cause analysis

• Contribute to infrastructure as code initiatives for Net Sapiens deployments

• 3+ years hands‑on experience with Net Sapiens platform (configuration, administration, troubleshooting)

• Strong understanding of SIP protocol, VoIP call flows, and telecom fundamentals

• Experience with Net Sapiens API and automation capabilities

• Knowledge of telecom carrier integration and SIP trunking

• Proficiency in network troubleshooting and packet analysis tools

• Understanding of DNS, NAT, firewalls, and network security principles

• Excellent customer service and communication skills

• Ability to explain complex technical concepts to non‑technical audiences

• Strong documentation and knowledge sharing capabilities

• Experience working in fast‑paced support environments

• Problem‑solving mindset with attention to detail

• Experience with other unified communications platforms (Asterisk, Avaya, Cisco, etc.)

• Linux system administration experience

• Scripting experience (Python, Bash, Power Shell)

• AWS or cloud infrastructure knowledge

• Telecom industry certifications

• Experience with infrastructure as code tools (Terraform, Ansible)

• Work with cutting‑edge Net Sapiens technology in a dynamic environment

• Direct impact on customer success and product reliability

• Opportunity to mentor and train others on Net Sapiens best practices

• Cross‑functional collaboration with engineering, sales, and operations teams

• Growth path into architectural and strategic roles

Join a collaborative 5‑person Level 3 support team where you'll work alongside specialists in AWS/Dev Ops, Windows Server, Linux systems, and other telecom technologies. While Net Sapiens will be your primary focus, you'll have opportunities to expand your skills across our full technology stack.