Shift Lead

Company Description

Five Guys Enterprises started in 1986 in Arlington, VA, focusing on delivering high-quality burgers. Between 1986 and 2001, the company opened five locations in the DC metro area, gaining a dedicated customer base. By expanding through franchising, Five Guys rapidly grew across the United States and Canada starting in 2003, with over 1,000 locations by 2012. The brand went international with its first UK location in 2013, and its global HQ was established in Amsterdam in 2016.

Today, Five Guys operates in over 1,900 locations globally across North America, Canada, the UK, the Middle East, Europe, and APAC, continuing its growth.

This is a full-time on-site role based in Ridgeland, MS, for a Shift Leader. The Shift Leader is responsible for overseeing daily operations, managing a team, and ensuring excellent customer service during their shifts. Responsibilities include managing team schedules, training new employees, ensuring food safety and quality standards are met, and handling customer inquiries or concerns. The Shift Leader will also support overall business success by maintaining a clean, safe, and welcoming environment.

• Leadership, team management, and the ability to motivate employees effectively
• Customer service skills to ensure a positive guest experience
• Time management and problem-solving skills to handle dynamic work environments and challenges during shifts
• Knowledge of food safety standards and quality control
• Strong communication and interpersonal skills to work collaboratively with team members
• Basic understanding or experience in the food service industry and operations management is preferred
• High school diploma or equivalent required; additional training or certifications in food safety or management is advantageous