Engineering Operation Technician

Job Overview

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician at Amazon, you will play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests, manage resolution, and execute projects from conception to completion
• On‑site support of contractors, sub‑contractors and vendors, ensuring work is performed in accordance with established practices, procedures & local legislation
• Work schedule changes depending on site needs; shifts up to 12 hours, with possible on‑call rotations
• Support more than one location/site as required

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

The role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). You will maintain, operate, and troubleshoot mission‑critical data center facility equipment including stand‑by diesel generators and related fuel systems, 3‑phase electrical systems such as switch gear, UPS units, PDUs, and wet cell batteries and associated systems.

Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment includes fire/life safety equipment, building automation systems, and general facilities equipment.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• 2+ years of Microsoft Office products and applications experience
• 2+ years of electrical and mechanical experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

• Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility)
• Associate or higher education in related field
• Experience with reading and writing procedures, technical documents, and engineering drawings

Amazon is an equal opportunity employer and does not…