Key Customer Specialist

Responsibilities

• Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts
• Create and maintain strong professional relationships with assigned sales partners and their clients
• Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals
• Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation
• Obtain quotes, order PSA, and spec samples from preferred suppliers
• Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur
• Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts
• Provide sales partners with creative selling ideas and stay current with trends in the industry
• Seek Regional Sales VP approval for special commission splits and low-margin agreements
• Write up and enter orders in Geiger’s online order entry system
• Guide sales partners and customers on Geiger processes and programs
• Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs
• Control and monitor sample costs to stay within business development funds
• Coordinate activities with creative and support personnel as required
• Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners
• Maintain regular communication with the direct Manager for assistance and discuss special requests or needs
• Set daily parameters to ensure workflow distribution meets and exceeds goals
• Respond timely to incoming calls, emails, and messages with helpful answers and guidance
• May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls

• Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2‑year college degree
• Specialized product and industry knowledge obtained through CAS/MAS Certification
• Minimum of two years of progressively responsible customer service or sales experience
• Experience in handling large accounts in a service or sales capacity

• CAS Certification
• MAS Certification