Gate Serve Transportation Supervisor

Join Our Team

We're looking for motivated, engaged people to help make everyone's journeys better.

Position is responsible for supporting the operational unit with meeting customer requirements and needs in the area of transportation; coordinating services between the facility and drivers and controls activities on the dock; and for supervising drivers and driver assistants.

Annual Hiring Range/Hourly Rate:

• $66,300- $70,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main

Duties and Responsibilities:

• Responsible for obtaining control sheets and making assignments for team drivers to flights daily.
• Responsible for supervising drivers and driver assistants.
• Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure.
• Checks that all teams are catering correct aircraft and flights.
• Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements.
• Assists teams with late flights and equipment changes.
• Responsible for getting information from airlines on service requirements and updates.
• Maintains radio contact with Operations Manager and leads during operation.
• Conducts regular checks of the supply stations on AOA.
• Responsible for security and proper transportation of products, airline equipment and maintaining cleanliness of vehicles.
• Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and food costs.
• Maintains all financial goals related to productivity, overtime, and labor goals.
• Works with management staff to improve performance of the unit.
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - the division of responsibilities amongst employees on each shift
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Responsible for employee retention and monitors employee turnover.
• Prepares administrative reports as required.
• Responsible for safety, quality and compliance with customer specifications.

Qualifications

Education:

• High School Diploma or GED required.
• Associates degree or degree from a 4 year university or college preferred.

Work Experience:

• A valid driver's license.
• Ability to pass a DMV verification process.
• Clean driving record that does not contain moving violations, accidents.
• Minimum 3 years of experience working as a delivery driver and/or in a customer service capacity required.
• Minimum of 2 years of supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field is preferred.
• Experience working in the airline industry is preferred.
• Ability to work weekends and a flexible schedule as needed.

Technical

Skills:

(Certification, Licenses and Registration)

• A valid driver's license.
• Must comply with company policies
• Ability to obtain Airport Transport Authority badge required.
• Ability to obtain Customs Seal for Airport Transport Authority badge required.

Language / Communication

Skills:

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
• Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish is a plus.

Job Dimensions

• Geographic Responsibility:
  Unit
• Type of Employment: full-time
• Travel %: up to 10%
• Exemption Classification: exempt
• Internal Relationships:
  Gate Serve Employees
• External Relationships: customers

Work Environment / Requirements of the Job:

• Strong customer service skills.
• Ability to supervise and motivate others.
• Dedication to excellence and a strong work ethic.
• Attention to detail and compliance oriented.
• Strong problem solving and analytical skills.
• Ability to adjust to operational needs as they arise.
• Ability to work under pressure and able to make sound decisions.
• Basic computer skills with working knowledge of Microsoft Office products required.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title):
General Manager or Mgr, Ops, Gate Serve

Dotted Line Manager (Title, if applicable): 0

Number of Direct Reports: up to 3

Number of Dotted Line Reports: 0

Estimated Total Size of Team: up to 5

Gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution…