Scheduling Clerk

Position: Scheduling Clerk - Days
Job Summary

The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.

Essential Functions

* Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.

* Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.

* Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.

* Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.

* Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.

* Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.

* Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

* Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.

* Performs other duties as assigned.

* Maintains regular and reliable attendance.

* Complies with all policies and standards.

Qualifications

* Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred

* 0-2 years of experience in medical scheduling, administrative support, or customer service preferred

* 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge,

Skills and Abilities

* Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.

* Proficiency in EHR systems, scheduling software, and office applications.

* Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.

* Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.

* Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.

* Knowledge of HIPAA regulations and patient privacy standards.