Customer Service Representative

Hours:

Monday–Friday, 7:00 AM – 4:00 PM

Are you a problem-solver with a passion for helping customers? Do you thrive in fast-paced environments where every detail matters? Vulcan Signs is looking for a Customer Service Representative who’s ready to make an impact and keep things moving! As the primary contact for our customers, you’ll play a key role in making sure orders are processed accurately, issues are resolved efficiently, and every interaction leaves a positive impression.

This role goes beyond handling requests; it’s about building relationships, finding solutions, and being a reliable part of a fast-paced manufacturing team.

• Respond to phone and email inquiries with accuracy, professionalism, and a positive attitude
• Provide clear, up-to-date information on products, pricing, lead times, and order status
• Help customers place orders, and resolve any shipping or service issues
• Maintain and update customer records in our PLEX ERP system
• Collaborate across departments to ensure orders are fulfilled correctly and on time
• Keep clear documentation for tracking and follow-up

• 1+ years of professional customer service (preferably in manufacturing or industrial sales)
• High school diploma or equivalent required
• Strong communication, multitasking, and problem‑solving skills
• Able to stay organized and calm in a fast‑paced environment
• Proficiency in Microsoft Office
• A team player with a proactive attitude who also works well independently

At Vulcan, we don’t just make signs—we deliver quality, service, and reliability our customers count on every day. We are an employee‑owned company that is dedicated to our employees and their satisfaction within Vulcan. We offer competitive wages and outstanding benefits like medical, dental, 401(k), employee stock ownership—and many other perks that make Vulcan a great place to work!