Retail Banking Supervisor

Career Details

Full-Time Foley Posted on 6/26/2026

At Falcon National Bank, we are passionate about helping our customers and the communities where we live and work. This is accomplished by finding talented individuals who share in our Mission of building life‑long relationships, our Vision of growth and success, and our Values of high integrity and reliable execution.

Retail Banking Supervisor – Foley location.

• Company Sponsored Life Insurance and Short-Term Disability
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA), Limited Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.
• Paid Company Holidays and Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 401k Retirement Plan with Company Match
• Voluntary Life Insurance and Long-Term Disability
• Employee Assistance Program (EAP)
• Supplemental Benefit Options

The Retail Banking Supervisor partners with the Director of Retail and Market President to maintain efficient daily branch operations, support process development and improvement, and ensure consistency in service delivery, while also leading the team, fostering a positive environment aligned with the Bank’s Mission, Vision, and Values, providing exceptional customer service, proactively promoting products and services to meet goals, and maintaining a professional and courteous presence that reflects positively on the Bank.

• Lead, manage and hold accountable the Retail Banking team.
• Oversee training and supervise duties of retail bankers, coordinating their workflow and schedules and assisting on teller line.
• Lead recurring department meetings to ensure clear communication for retail staff.
• Maintain overall control and accountability for overall vault reconcilement and periodically audit individual cash drawers of each teller and maintain such documentation of audit.
• Ensure that retail bankers are trained on all Federal regulations and requirements and that they follow all policies, procedures, and compliance issues.
• Work with branch personnel to improve cross selling and balancing skills and provide updates on policy and procedure changes.
• Investigate and resolve customer complaints and research customer situations to resolve issues involving fees, loan servicing, etc.
• Maintain adequate staffing levels to fulfill customer needs and community engagement events.
• Maintain well‑developed knowledge of all products and services to understand and fulfill customer needs.
• Identify cross‑selling opportunities and equip retail staff with training on cross‑selling techniques.
• Actively participate in new business growth by making outside calls and/or accompanying other employees on calls to new prospects and current customers.
• Balance operational controls to minimize risk to the company. Perform surprise cash audits, including ATM audits. Perform pre and post‑closing peer reviews of loans originated by branch staff.
• Replenish and reconcile all cash boxes/canisters designated.
• Administer and maintain all safe deposit boxes.
• Provide effective backup to the teller line as needed.
• Provide coverage for other locations, as necessary.
• Ensure branch look is upheld, spaces are tidy and marketing and customer materials are properly displayed per marketing standards.
• Perform branch opening and closing duties as assigned.
• Actively participate in community‑based/business development activities within communities to promote Falcon National Bank.

• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to provide on‑site support and day‑to‑day management of retail team.
• Ability to effectively coach, lead and motivate employees to achieve results.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and customer needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Proficient with Microsoft products and general bank technology.
• Must be willing and able to demonstrate Falcon’s mission, vision and values.

• High school diploma or equivalent, required.
• 5+ years previous bank experience, required.
• Previous supervisory experience, preferred.
• Strong understanding of banking operations, products, and services.

Pay: $60,000.00 - $70,000.00 per year

Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, and geographic area.

Work Location:

In person

Falcon National Bank is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.