Director of Surgical Services

Job Summary

The Director, Surgical Services provides strategic leadership and operational oversight for the surgical services department, ensuring the delivery of safe, high-quality patient care. This role is responsible for departmental planning, regulatory compliance, financial management, and fostering collaboration among multidisciplinary teams. The Director promotes a culture of excellence, innovation, and continuous improvement to optimize surgical outcomes, patient satisfaction, and operational efficiency.

Essential Functions

* Oversees daily operations of the Surgical Services department, ensuring effective scheduling, staffing, and resource allocation to support safe and efficient patient care.

* Leads quality improvement initiatives to enhance patient safety, surgical outcomes, and operational performance.

* Collaborates with surgeons, anesthesiologists, nursing staff, and other stakeholders to coordinate surgical schedules, optimize patient flow, and facilitate interdisciplinary communication.

* Recruits, hires, and retains highly qualified surgical services staff, providing mentorship, fostering professional development, and promoting continuing education opportunities.

* Monitors and evaluates patient care processes and outcomes, addressing patient concerns and implementing strategies to improve satisfaction and experience.

* Drives initiatives to create and sustain a positive work culture, achieving employee satisfaction and retention goals through effective leadership and management practices.

* Responds to and resolves patient care issues, complaints, and incidents, conducting investigations and implementing corrective actions as necessary.

* Maintains current knowledge of industry trends, clinical best practices, and emerging technologies, ensuring the department remains competitive and compliant with evolving standards.

* Establishes and monitors key performance metrics, using data-driven insights to identify opportunities for improvement and to measure departmental success.

* Collaborates with Supply Chain and Procurement teams to manage inventory, surgical instruments, and equipment, ensuring availability and proper utilization.

* Participates in strategic planning and organizational initiatives to expand surgical services and enhance the facility's market position.

* Performs other duties as assigned.

* Maintains regular and reliable attendance.

* Complies with all policies and standards.

Leadership Responsibilities

* Supervision and Staff Management

* Provides leadership, mentorship and professional development opportunities for departmental staff.

* Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.

* Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

* Strategic Planning and Financial Oversight

* Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.

* Monitors expenditures, ensuring cost-effective delivery of services.

* Evaluates and implements new technologies to enhance operational efficiency.

* Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

* Quality Assurance and Regulatory Compliance

* Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

* Participates in audits, inspections and accreditation processes as applicable.

* Follows established quality control practices to ensure accuracy, consistency and safety.

* Collaboration and Communication

* Works closely with leadership teams to coordinate and improve service delivery.

* Stays up-to-date with industry advancements, new technologies, and regulatory changes.

* Staff Responsibilities

* May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

* Bachelor's Degree in relevant field required or

* Seven (7) plus years of direct experience in lieu of a Bachelor's degree required

* Master's Degree preferred

* 3-5 years of experience in closely related field with Bachelor's degree required

* 3-5 years of previous leadership experience preferred

Knowledge,

Skills and Abilities

* Strong leadership, organizational, and communication skills.

* Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

* Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

* Communicate effectively with leadership, team members, and stakeholders.

* Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

* Problem-solving and critical thinking skills.

* In depth knowledge of industry best practices and regulatory…