HOTEL Assistant General Manager (AGM) — Fairfield Inn & Suites by Marriott, Foley, AL

HOTEL ASSISTANT GENERAL MANAGER (AGM) — Fairfield Inn & Suites by Marriott - Foley, AL

Also known as:
Assistant General Manager, Assistant Hotel Manager, Hotel Operations Manager, Second in Command, Hotel AGM

Location:

Foley, AL (Baldwin County / Gulf Coast)

Status:
Full-Time | Exempt

Schedule:

Varies, incl. weekends & holidays

Industry: Hospitality / Hotel Management

A&R Hospitality is hiring a Hotel Assistant General Manager (AGM) to help lead hotel operations at our Fairfield Inn & Suites by Marriott in Foley, AL. This hotel management position is a true leadership role — the Assistant General Manager serves as the General Manager's right hand and the hotel's second-in-command, with property-wide authority over Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance.

This is a hands‑on hotel leadership role, not a desk job: you'll coach your hotel team to perform at their best, turn guest concerns into five‑star guest satisfaction scores, and drive occupancy, ADR, and revenue growth. If you have hotel supervisory or hotel management experience and are ready for a career‑building Assistant General Manager role with real growth potential toward General Manager,

• Real leadership authority — property-wide hotel operations oversight from day one, not just one department
• A clear career path — this Assistant General Manager role is built as a springboard to General Manager
• Variety every day in a fast‑paced hospitality management environment — no two shifts look the same
• Backed by a trusted brand — Fairfield Inn & Suites by Marriott hotel standards, systems, and support

• Take the lead directing and coordinating daily hotel operations across Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance
• Hold every department accountable to Standard Operating Procedures (SOPs), stepping in with fast, decisive corrective action whenever hotel operations standards slip
• Serve as Manager on Duty (MOD) as scheduled, ensuring the property always has strong, visible hotel leadership on-site
• Champion consistent use of Quore hotel software across all departments for task management and documentation
• Set the tone for a professional, cooperative, and positive hotel work environment property-wide

• Coach, motivate, and train hotel department supervisors, building the accountability and performance that drives a winning hospitality team
• Build a culture of teamwork, open communication, and genuine hotel service excellence
• Partner with the General Manager on staff scheduling, labor cost management, and cost‑saving initiatives
• Handle proprietary company information and employee matters with the highest level of confidentiality and discretion

• Own the guest experience, ensuring every hotel guest receives efficient, courteous, professional guest service from check‑in to check‑out
• Review Guest Satisfaction Survey (GSS) results and guest feedback metrics regularly to uncover improvement opportunities
• Lead guest service recovery efforts personally, turning guest concerns into loyalty through fast, professional resolution
• Ensure flawless execution of VIP programs, hotel amenities, and special guest requests
• Uphold Marriott brand standards and A&R Hospitality's Culture, Mission, and Values in every guest and team interaction

• Build a Front Desk / Front Office team that anticipates guest needs, exceeds expectations, and is empowered to resolve guest issues on the spot
• Oversee speed and accuracy across check‑in, check‑out, reservations, guest communications, and phone/switchboard operations
• Provide direct, hands‑on Front Desk support during peak periods or staffing gaps

• Drive ADR and occupancy growth through strong hotel operations execution and standout guest service
• Coordinate communication between Sales and Operations for group business and special events
• Build working knowledge of financial statements, hotel budgets, and labor cost…