HOTEL Assistant General Manager; AGM Fairfield Inn & Suites Marriott, Foley, AL

HOTEL ASSISTANT GENERAL MANAGER (AGM) — Fairfield Inn & Suites by Marriott - Foley, AL

Also known as:
Assistant General Manager, Assistant Hotel Manager, Hotel Operations Manager, Second in Command, Hotel AGM

Location: Foley, AL (Baldwin County / Gulf Coast)

Status: Full-Time | Exempt

Schedule: Varies, incl. weekends & holidays

Industry: Hospitality / Hotel Management

A&R Hospitality is hiring a Hotel Assistant General Manager (AGM) to help lead hotel operations at our Fairfield Inn & Suites by Marriott in Foley, AL. This hotel management position is a true leadership role — the Assistant General Manager serves as the General Manager's right hand and the hotel's second-in-command, with property-wide authority over Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance.

This is a hands-on hotel leadership role — you'll coach your hotel team to perform at their best, turn guest concerns into five-star guest satisfaction scores, and drive occupancy, ADR, and revenue growth. If you have hotel supervisory or hotel management experience and are ready for a career-building Assistant General Manager role with real growth potential toward General Manager,

• Real leadership authority — property-wide hotel operations oversight from day one, not just one department
• A clear career path — this Assistant General Manager role is built as a springboard to General Manager
• Variety every day in a fast-paced hospitality management environment — no two shifts look the same
• Backed by a trusted brand — Fairfield Inn & Suites by Marriott hotel standards, systems, and support

• Take the lead directing and coordinating daily hotel operations across Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance
• Hold every department accountable to Standard Operating Procedures (SOPs), stepping in with fast, decisive corrective action whenever hotel operations standards slip
• Serve as Manager on Duty (MOD) as scheduled, ensuring the property always has strong, visible hotel leadership on-site
• Champion consistent use of Quore hotel software across all departments for task management and documentation
• Set the tone for a professional, cooperative, and positive hotel work environment property-wide

• Coach, motivate, and train hotel department supervisors, building the accountability and performance that drives a winning hospitality team
• Build a culture of teamwork, open communication, and genuine hotel service excellence
• Partner with the General Manager on staff scheduling, labor cost management, and cost-saving initiatives
• Handle proprietary company information and employee matters with the highest level of confidentiality and discretion

• Own the guest experience, ensuring every hotel guest receives efficient, courteous, professional guest service from check-in to check-out
• Review Guest Satisfaction Survey (GSS) results and guest feedback metrics regularly to uncover improvement opportunities
• Lead guest service recovery efforts personally, turning guest concerns into loyalty through fast, professional resolution
• Ensure flawless execution of VIP programs, hotel amenities, and special guest requests
• Uphold Marriott brand standards and A&R Hospitality's Culture, Mission, and Values in every guest and team interaction

• Build a Front Desk / Front Office team that anticipates guest needs, exceeds expectations, and is empowered to resolve guest issues on the spot
• Oversee speed and accuracy across check-in, check-out, reservations, guest communications, and phone/switchboard operations
• Provide direct, hands-on Front Desk support during peak periods or staffing gaps

• Drive ADR and occupancy growth through strong hotel operations execution and standout guest service
• Coordinate communication between Sales and Operations for group business and special events
• Build working knowledge of financial statements, hotel budgets, and labor cost controls
• Support…