PT Sales Lead - Lee Wrangler Clearance Center

Overview

Kontoor Brands is a portfolio of three iconic lifestyle, outdoor and workwear brands:
Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

The part-time (PT) Sales Associate II (Sales Lead) supports the store with the execution of the daily business, customer engagement, store operations, and merchandising standards in the store. This position is a member of the store leadership team whose key role is ensuring the highest level of customer engagement is achieved. This role relies on instructions and pre-established guidelines from the Store Manager to perform the functions of their job.

It supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position provides sales and performance-related feedback to the store manager. It is a key-carrying position and assumes responsibility for the store in the absence of another manager, and includes some opening and closing duties as determined by the needs of the business.

• Sales and Supervision:
  Follows direction of store management team to maximize store sales and achieve store sales goals.
• Supports an environment of productivity by leading the customer engagement on the sales floor.
• Acts as manager on duty (MOD) when the only member of management in the store.

• Ensures excellence in customer service in the store by modeling brand-specific service standards, and addressing all customer concerns quickly when acting as Manager on Duty.
• Embraces the brands by wearing the brands at work and shows a passion for Lee and Wrangler products.
• Greets each customer.
• Actively engages customers on the sales floor by asking open-ended questions.
• Assists customers in the fitting room.
• Suggests the best products for the customers’ needs.

• Monitors that all company and store policies, processes, and procedures are followed; reports concerns directly to the Store Manager.
• Delegates tasks to associates as needed to maintain operational excellence.
• React fast to all customer and associate injuries; partners with Store Manager and Human Resources.

• Maintains visual merchandising standards for the store.

• Regularly communicates any associate concerns directly to the Store Manager.
• Supports the Open-Door Policy.

• Models behavior that respects the background, experience, and differences of others, upholding Kontoor Brands’ integrity and values.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices.
• Continuously seeks ways to make the store sustainable and recognizes the store’s environmental impact.
• Embraces the company purpose, mission, and values and adapts as directed by management.

• Must be 18 years of age or older.
• 1+ years of retail experience preferred.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Ability to work a flexible schedule to meet the business needs, including weekends, evenings, and holidays.

• Operate office equipment and technology (cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walk and move to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying up to 25 lbs regularly, up to 50 lbs occasionally.
• Push/pull full racks of merchandise for restocking the store.
• Reach, stretch, bend, stoop, and crouch to retrieve items from shelves and maintain store cleanliness.
• Manual labor may be required to assemble displays or rearrange the store layout.
• Vision to read labels and assist customers with attention to detail.
• Fine manipulation and grasping to sort and organize clothing (e.g., hangers, folding,…