Lead, Retail, Customer Service Rep

Position: 0383 Lead
Description

The Book Lead oversees the maintenance and merchandising of all book departments, including, but not limited to Best-Sellers, Action Alley/Seasonal Sets, Bargain, and Kids. The Book Lead is also the primary trainer on these areas for new associates and managers.

Roles and Responsibilities

* Train all new Associates on the different book departments and products

* Review the Key Metrics, and Line Item Discount reports weekly to identify any training opportunities

* Ensure an understanding of the Action Alley Feature Rank and Category Sales Review

* Ensure product is merchandised correctly in relevant departments

* Ensure Action Alley is set and merchandised to company standards

* Coordinate the Tuesday Task process for all book departments

* Coordinate the COMP process for all book departments

* Coordinate the Markdown process and ensure product counts are updated.

* Adhere to all Books-A-Million Policies and Procedures

* Perform other duties as assigned

Qualifications and Education Requirements

* 18 years of age or older

* Positive background check

* High School diploma or equivalent

* Completion of all required training courses

* Comprehensive product knowledge

Preferred Skills

* Detail oriented

* Strong customer service skills

* Strong training skills

* Demonstrated ability to act in a mature and conscientious manner

Physical and Environmental Requirements

* Must be able to sit at a computer or desk for extended periods of time.

* Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.

* Must be able to lift objects up to 25 lbs. with or without assistance.

* Must be able to communicate using speech, sight, and sound with or without assistive device.

* Must be able to stand, walk, stoop or crouch while performing daily activities of the job.