GM Coach; Non-Complex - WM

Position Summary

Leads and develops teams effectively by teaching, training and actively listening to associates, touring stores and providing feedback.

Communicates and collaborates with all levels of associates regarding store operations, utilizing technology business initiatives, merchandising and company direction; introduces and leads company change efforts.; provides clear expectations and guidance to implement business solutions and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives for example store of the community and community outreach programs; ensures customer needs, complaints and issues are successfully resolved and provides process improvement leadership to deliver a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit Loss) statements, managing and assisting in budgeting, forecasting and controlling expenses; confirms that business area expenses are indexed to sales, monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow and operational processes; develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition and communicating expectations consistently; promotes a belonging mindset in the workplace and recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job‑related activities and assignments; develops and maintains relationships with key stakeholders; supports plans and initiatives to meet customer and business needs; identifies and communicates goals and objectives; builds accountability for measuring progress in achieving results; identifies and addresses improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity; implements action plans, utilizes and supports the Open Door Policy and provides direction on applying these actions in executing business processes.

Respect the Individual; builds high‑performing teams, embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported, connected and have opportunities to thrive and perform; attracts and retains best talent, empowers and develops talent and recognizes others’ contributions and accomplishments.

Act with Integrity; maintains the highest standards of ethics and compliance, models the Walmart values to support and foster our culture, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the community.

Serve Our Customers and Members; delivers results while putting the customer first, considers how, where and when customers shop and applies the EDLP and EDLC business models to all plans; makes decisions based on data insights and analysis and anticipates the needs of customers, fellow associates, shareholders, suppliers, business partners and communities.

Strive for Excellence; displays curiosity and a desire to learn, takes calculated risks, demonstrates resilience and encourages learning from mistakes; drives continuous improvements, adopts and encourages new technologies and skills and supports others through change.

The responsibilities outlined above constitute the primary duties and expectations for this position, emphasizing leadership, financial stewardship, customer service excellence, compliance, integrity, and continuous improvement.

• 2 years of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years of general work experience and 1 year’s supervisory experience.
• Fo…