Call Center Specialist

Job description

Business Development Representative

GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.

This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumer services specialists must also demonstrate good time management skills, be self‑motivated and possess good interpersonal skills.

• Follow the BDC scripts and guidelines on all inbound and outbound calls
• Ensure that all calls presented are answered promptly and professionally
• Ability to work well under pressure
• Must possess strong organizational skills, time management skills, and the ability to multitask
• Acquire a complete knowledge of service information related to the makes and models of the dealership
• Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software
• Ensure that all information entered into BDC software is consistent and accurate
• Maintain a current knowledge of coupons, direct mail pieces, and recall information
• Develop a thorough understanding of and demonstrate adherence to the BDC and dealership policies and procedures
• Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
• Ensure that all outbound calls such as – not limited to – No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner
• Consistently meet the guidelines set for number of activities to be completed daily
• Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate times and personnel
• Demonstrate the ability to interact effectively with dealer personnel at all levels
• Maintain strict confidentiality of confidential personal information for our customers
• Perform other duties as assigned
• Maintain a professional code of conduct at all times

• High school diploma or equivalent required
• Previous customer service experience required
• Call center experience highly preferred
• Excellent verbal and written communication skills
• Proficient computer abilities

In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Commission pay

Job Type: Full‑time

Salary: $15.50 - $18.00 per hour

Expected hours: 40 per week

Work Location:

In person

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments).