Call Center Specialist

Business Development Representative

Responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. The role focuses on increasing service traffic by managing inbound and outbound calls, setting appointments, and recommending additional products.

• Handle inbound phone inquiries and web appointment requests from customers.
• Follow the BDC scripts and guidelines on all inbound and outbound calls.
• Ensure that all calls are answered promptly, professionally, and with a high level of customer service.
• Make outbound calls—including No‑Show, Confirmation, Marketing, Follow‑Up, and Task List calls—in a timely and effective manner.
• Navigate through multiple computer applications quickly and accurately, and develop proficiency with all features of the BDC Customer Relationship Management (CRM) software.
• Ensure that all information entered into BDC software is consistent and accurate.
• Maintain a current knowledge of service information, coupons, direct mail pieces, and recall information.
• Acquire a complete knowledge of service information related to the makes and models of the dealership.
• Maintain strict confidentiality of confidential personal information for customers.
• Demonstrate the ability to interact effectively with dealer personnel at all levels.
• Develop a thorough understanding of and demonstrate adherence to BDC and dealership policies and procedures.
• Consistently maintain daily, weekly, and monthly goals that align with dealer objectives and individual performance.
• Ensure that appointments are set in accordance with policy, evenly distributed, and scheduled at appropriate times for personnel.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Maintain a professional code of conduct at all times.
• Other duties as assigned.

• High school diploma or equivalent.
• Previous customer service experience required; call‑center experience highly preferred.
• Excellent verbal and written communication skills.
• Proficient computer abilities, including Microsoft Office (Outlook, Word, Excel) and navigation through multiple software applications; knowledge of Google Docs/Drive is beneficial.
• Strong organizational and time‑management skills, with the ability to multitask under pressure.
• Ability to apply common sense and follow written and oral instructions in standardized situations.
• Self‑motivated, friendly, articulate, enthusiastic, and a team player with an excellent work ethic.

Competitive hourly rate of $15.50 - $18.00 per hour with potential for department bonus incentives.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay:
Commission.

Job Type: Full‑time

Expected hours: 40 per week

Work Location:

In‑person