Membership Sales Concierge

Lifetime Fitness -  - Responsibilities:
Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit;
Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses;
Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies;
Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention;
Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments;
Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them;
Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to their interests and needs;
Connect new members to Personal Training services by highlighting the benefits and facilitating their enrollment, supporting their fitness goals and driving Personal Training sales