Staff Customer Qualification Engineer - 2254

As a Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products on behalf of our engineering and development teams. Primarily, this support is requested by Product Support Engineering team, with some requests coming directly from the customer. During the product qualification phase, you will provide support on test plan development and execution, failure analysis and status reporting.

This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.

* This position may have the opportunity for job rotation*

• Manage complex qualification infrastructure from multiple customers
• Plan and drive execution of customer qualifications according to schedule
• Perform failure triage on any issues found during the qualification
• Work with the respective Product Support Engineer to ensure alignment of tasks
• Drive issues to resolution in a timely manner
• Write test status reports on a regular basis
• Use bug tracking system for filing and managing issues