Retirement Plan Services- Senior Associate

The Retirement Plan Services‑Senior Associate provides diversified administrative support to the Retirement Plan Service division within a fast‑growing company that prioritizes associate success. This position will assist with qualified retirement plan specific tasks as well as non‑technical data management.

This is a Non‑Exempt position, reporting to the Director of Retirement Plan Services and requires in‑office work in our Folsom, CA office. This position has a base salary ranging from $70,000 to $75,000 annually depending on the candidate's experience and is eligible for an annual bonus based on their performance and the companies.

• Assist the Retirement Plan Service Team in the daily operations of maintaining a book of qualified plan business using multiple CRM platforms, onboarding new business, gathering plan level data, and periodic projects in support of the division’s strategic plan.
• Collaborate directly with multiple financial advisors to onboard and service new clients.
• Work directly with Advisor and Custodian/Recordkeeper on investment changes, website access, gathering investment activity and data reports.
• Assist with acquisition/partner related tasks and projects.
• Responsible for entering Salesforce opportunities and maintaining accurate data.
• Assist with weekly and month‑end processes, including reconciliation and reporting.
• Work with accounts receivable in the generation of invoices on a quarterly basis.
• Prepare service agreements and custodian change forms as needed.
• Will eventually be part of the incoming call queue for Retirement Plan Services.
• Partner with internal departments to support backend processes, including building and maintaining Retirement Plan Services (RPS) infrastructure within Salesforce.
• Work cross‑functionally with internal teams to prepare and manage client retirement plan documentation.
• Build and maintain strong working relationships with Advisors to support client servicing needs.
• Communicate directly with clients via phone and email to provide support and enhance the overall client experience.
• Take initiative to learn and grow within Retirement Plan Services, demonstrating a willingness to take on increasing responsibilities and challenges.
• Other administrative tasks and projects as assigned.

• Bachelor’s degree required.
• Willingness to obtain the Retirement Plan Fundamentals (RPF) designation within the first 6 months of employment.
• Minimum of one year experience in the qualified retirement plan industry.
• Ability to collaborate effectively across departments and work in a team‑oriented environment.
• Experience with CRM systems and retirement plan recordkeeper platforms a plus.
• PC and Microsoft Office proficiency, specifically Excel, Adobe and Power Point skills.
• Proven ability to handle confidential information with discretion.
• Self‑starter with the ability to suggest efficiencies.
• Keen ability to multi‑task, adaptable to various competing demands and demonstrate the highest level of customer service and response.
• Ability to take direction, but also to exercise judgement and independent thought.
• Strong, polished writing skills to ensure professional communications.
• Ability to travel to conferences and client meetings if needed.
• Remain knowledgeable of the industry and recent updates/legislation/changes.

• Ability to work in an office environment.
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing.
• Use hands and fingers to constantly operate a computer and office equipment, such as copy machine and printer.
• Ability to move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences.

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical:
  Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates.
• Dental insurance with Met Life.
• Vision insurance with VSP.
• Optional supplemental benefits.
• Healthcare savings accounts with company contribution.
• Flexible spending…