Support Technician

Akkodis is seeking a Support Technician for a Contract job with a client in Folsom, CA
. Ideally looking for applicants with a solid background in the Biometric Systems.

Rate Range: $25/hour to $27/hour
;
The rate may be negotiable based on experience, education, geographic location, and other factors.

Shift Information:

• The support center operates 24/7/365. All holidays and weekends are worked.
• There are 3 shifts - Day (6:00 am to 2:30 pm), Swing (2:00 pm to 10:30 pm) and Graveyard (10:00pm to 6:30 am). All workers will work one shift for a three-month period and then rotate to another shift.
• Work weeks are either Tuesday-Saturday or Sunday-Thursday.

• Phone Support receiving Customer and Biometric personnel support calls.
• Managing Customer and Biometric personnel support calls including
• Logging and support through trouble shooting or advising.
• Logging and escalating or routing call as required.
• Provide case status updates to Customer and Biometric personnel.
• Perform the installation, repair and preventative maintenance of computer and related systems.
• Assist in determining software to meet user requirements.
• Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
• Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
• Provide Data Center support including
• Daily monitoring / checks.
• Logging of noted issues.
• Troubleshoot or assist in troubleshooting of data center related issues.
• The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including
• Support Center Team members,
• Sales and marketing
• Management and Administrative.

• Knowledge on IT support center, process is required.
• Knowledge on software releases and deployment process required.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers