Technology - Help Desk

Technology
- Help Desk

Talent Ed School District #13 Redwood High School
- Folsom, California Open in Google Maps

This job is also posted in Talent Ed School District #13

Job : 4605693

Final date to receive applications: Posted until filled

Posted: Feb 04, 2021 12:00 AM (UTC)

Starting Date: Immediately

Position Description

POSITION TITLE: Help Desk Support Technician

FLSA
Non-Exempt

QUALIFICATIONS:

• A+ Certification or equivalent experience

• Good oral and written communication skills

• Customer service experience (call center experience preferred)

• Hardware troubleshooting skills

• Excellent software skills

• Operating System experience (Windows
  7)

• Excellent knowledge of desktops, laptops, and other common peripheral devices

• Experience creating and deploying disk images

• Knowledge and experience with hardware warranty procedures

• Ability to monitor computer technology service and repair

• Self-motivated

• Ability to lift up to 40 lbs up to a height of 4 feet occasionally

REPORTS TO: Technology Support Manager

TERMS OF

EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.

ESSENTIAL JOB FUNCTIONS:

• Provide technical support for computer users via phone.
• Maintain/update work order system and communicate work order priority and status to end users.
• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
• Communicate effectively with staff and students regarding maintenance of technology.
• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Disaggregate service-related data to discover trends and recommend process modifications for technology service.
• Actively monitor and report compliance with the district’s technology service level agreement.

OTHER

JOB FUNCTIONS:

• Lead special technology projects as required.
• Attend meetings and trainings as scheduled.
• Other duties as assigned.

Position Type: Full-time

Job Categories:

Student Services >
Educational Technology

Support Staff >
Computer Support

Support Staff >
Network Services

• Apple grove
• 7801 Nieman Road
• Shawnee, Kansas 66214
• Phone:
• Email: appl

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