Tire and Battery Center Team Leader

Overview

Position Summary...As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations.

• Be a Team Leader — Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies, and is an advocate for the member, the associate, and the company.
• Be an Expert — Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS, tire recalls, product specifications and seasonality to ensure the team performs daily processes consistently. Shares knowledge and trains the team and ensures knowledge of new products and technologies so they can do their jobs effectively. Leverages learning resources and attends training conferences to drive continuous improvement.
• Be a Techie — Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Uses handheld technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Be an early adopter of new tools and encourage others to use them.
• Be an Owner — Drives the business results, ensures commitment to operational excellence, maintains a neat, clean, and safe work area for the team and members. plans proactively, orders equipment, tools, and supplies as needed while controlling expenses, tracks returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions, and works hands-on in the area when required to support member service.
  
  Maintains accurate inventory, audit safety and compliance standards, completes paperwork and logs, and models commitment to member service.
• Be a Talent Ambassador — Trains and teaches the team to be highly effective, monitors associates to complete e-learnings and trainings on time, identifies potential and desires in others, and provides and develops the necessary skill set for high-quality member services. Encourages career growth and sources new talent internally and externally. Develops, communicates, and implements processes to meet business needs by collaborating with managers and partners, analyzing information, tracking progress, and addressing improvement opportunities.
  
  Promotes compliance with company policies, procedures, and standards of ethics and integrity, and explains how to apply them in daily work.
• Leads and participates in teams — Uses and shares resources, determines customer needs and business priorities, coordinates and executes work assignments, provides advice and support to ensure timelines and work quality, and models adaptability to change.
• Respect the Individual — Embraces differences, creates a workplace where associates feel seen and supported, and fosters belonging. Builds strong, trusting relationships and motivates others; supports talent development and recognizes contributions.
• Act with Integrity — Maintains high standards of integrity and compliance, models Walmart values, holds self and others accountable, and supports Walmart’s goal of positive impact for associates, customers, and communities.
• Serve our Customers and Members — Delivers results while putting the customer first and makes decisions based on reliable information, balancing short- and long-term priorities and considering impact on the team’s ability to serve.
• Strive for Excellence — Demonstrates curiosity, takes calculated risks, embraces new technologies and skills, and supports others through change.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.

• Health benefits…