Manager, Testing & Initiatives

About the Role

As the Manager of Merch Analytics & Testing, you will have an exciting opportunity to lead cross‑divisional reporting, analytical projects, and testing strategy at Old Navy. In this role, you will have outsized impact by testing and developing future merchandising strategies. You will partner cross‑functionally to design, execute, and scale structured tests that improve customer experience, operations, and financial outcomes. This is a strategic role and requires deep retail process knowledge, strong analytical and project management skills, and an entrepreneurial mindset.

• You will shape the department’s high‑level mission while overseeing testing methodologies, tools, and clear reporting of results and other initiatives.
• Design end‑to‑end tests; including generating a hypothesis, developing KPIs, managing the operational plan and sharing out results.
• Manage cross‑functional relationships to ensure testing accuracy and deliver statistically relevant, actionable recommendations.
• Standardize testing frameworks to enable repeatable, scalable execution.
• Lead a small team and create an environment that fosters growth and learning.
• Prepare executive level readouts and strategies including reporting.

• Strong understanding of store operations and online retail strategy.
• Experience designing and running tests, managing pilots and complex projects from beginning to end, with the ability to translate insights into action.
• Candidate should be extremely organized and able to orchestrate and manage multiple workflows across cross‑functional teams.

• Proven success managing complex projects across disparate teams. Strong listening skills and the ability to influence without authority.
• The candidate should be analytical, curious, resilient and not afraid of strategic pivots.

• 7+ years in retail operations, merchandising, testing, strategy, or related field.
• Education – BA/BS degree required, with an emphasis on statistics, data management, supply chain or economics.
• Software knowledge – Advanced skills in Microsoft Excel and Power BI (preferred). Experience working with different testing software. Ability to code or understand code preferred.
• Strong understanding of testing methodologies and statistics.