Member Specialist

Position Summary

Position Summary...

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise.

Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs.

Secures and safeguards Sam's Club assets and property by observing and communicating potential criminal activity. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices. Assists with training Member Frontline Services associates on company processes and procedures, teaches new technology, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.

Ensures area of responsibility is maintained according to company policies by properly handling returns, arranging merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity, uses the Open Door Policy, and applies these in executing business processes and practices. Completes work assignments and priorities, collaborating with managers, co-workers, customers, and other business partners;

identifies priorities, deadlines, and expectations; communicates progress and information; determines and recommends improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Respect the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected; helps attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: maintains and promotes the highest standards of ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Serve our Customers and Members: delivers results while putting the customer first; makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence: displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of…