Implementation Specialist

Description

Summary: The Implementation Specialist I position is directly responsible for delivering purchased benefit solutions and implementing My Health Benefits  to BRMS clients. The Implementation Specialist I will work with the Client Implementation Team to deliver solution components, which includes collaborative consultation with the client, requirements definition, solution design, configuration, integration testing and rollout. Throughout the implementation process, the Implementation Specialist I may collaborate with BRMS internal departments, external client and third parties to ensure a successful delivery of BRMS services and systems.

include the following. Other duties may be assigned.

• Work directly with Client Implementation Team and BRMS Sales Coordinator/Underwriter and Account Executive to identify a new client’s purchased services.
• Translate purchased services requirements into detailed processes and associated documentation.
• Serve as contact to client and client’s representatives, i.e. brokers, insurance carriers, etc.
• Identify, coordinate and monitor implementation processes among all BRMS internal departments.
• Obtain and enter required benefit plan information into My Health Benefits .
• When applicable, obtain required benefit plan information and claims history to implement self-funded health plans and work with Claims and IT departments to establish self-funded health plans.
• Obtain necessary member enrollment data and work with IT department to import data into My Health Benefits . Population of enrollment data into My Health Benefits  may, on occasion, require manual data entry.
• Obtain necessary plan and enrollment data to populate FSA and/or COBRA systems.
• When applicable, coordinate COBRA administration services with business partner.
• Contact applicable insurance carriers to establish and implement Electronic Data Interchanges.
• Maintain appropriate internal documentation.
• Troubleshoot and analyze issues and provide end user support during implementation process.

• Work with BRMS Sales Coordinator/Underwriter and Account Executive to identify client renewal requirements.
• Assist Client Manager in the translation of clients’ renewal requirements into detailed processes and associated documentation.
• Assist Client Manager to obtain and enter new benefit plan information and changes to existing benefit plans into My Health Benefits .
• Contact applicable insurance carriers to establish and implement new or modify existing Electronic Data Interchanges.
• Work directly with client and IT department to establish My Health Benefits  Online Open Enrollment when applicable for Employee Open Enrollment Self-Service.
• Maintain appropriate internal documentation.

This job has no supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and to be able use a computer for up to two hours at a time with no break.

The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• Travel as needed; less than 10%
• Experience in the employee benefits industry Required
• Ability to quickly learn new applications and technical skills, including implementation functions.
• Strong verbal and written…