SHAWOOD Regional Homebuyer Engagement Ambassador

Overview

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today’s home buyers.

Drawing on Sekisui House’s unparalleled history and superior service, we are committed to a future where people around the world can live joyful lives in homes that are safe, secure, stylish, and comfortable. We encourage a company culture that promotes professionalism, teamwork, health & wellness, and work‑life balance. If you are a results‑driven professional with a passion for success, consider building a career with us.

• Collaborative Team Culture:
  Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement:
  Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work‑life balance and recognize the importance of time outside of work commitments.

SHAWOOD, a brand of Sekisui House, is one of the world’s largest and most respected homebuilders driven by a singular purpose: to make home the happiest place on earth. In this role, you help bring that mission to life by elevating the home buying journey through thoughtful, human-centered experiences inspired by SHAWOOD’s Japanese heritage, craftsmanship, and design philosophy. Partnering closely with regional sales leadership, the position supports community activation initiatives, leads meaningful buyer engagement milestones, and helps execute strategic sales events that drive qualified traffic, conversion, and referral growth.

By delivering concierge-level customer interactions, strengthening relationships throughout the buyer journey, and leveraging engagement insights, the role enhances customer experience while reinforcing long-term brand loyalty.

• Partner with the Regional Sales Leader to drive community activation initiatives that increase qualified traffic, conversion, and referral growth.
• Serve as a brand ambassador, confidently articulating SHAWOOD’s Japanese heritage, craftsmanship, sustainability principles, and Humanity First philosophy to enhance buyer confidence.
• Lead and execute key buyer milestone experiences that deepen emotional connection and strengthen long-term brand loyalty.
• Plan and activate SHAWOOD divisional community and New Community Opening (NCO) events that generate sales momentum.
• Collaborate with sales teams to improve lead response, follow‑up consistency, and buyer conversion performance.
• Deliver premium, concierge-level interactions within model homes and Experience Center to create differentiated buyer experiences.
• Partner and collaborate with sales team in compiling and curating content for customer engagement milestones.
• Build and foster meaningful relationships that drive referrals, repeat engagement and long-term advocacy.
• Track customer engagement and performance metrics to continuously elevate customer experience.
• Perform other duties as assigned.

• 3 years of relevant experience in homebuilding or real estate sales and marketing
• Active real estate license in CA

• Prior experience with premium/luxury product sales

• Strong verbal and written communication skills with the ability to engage diverse audiences.
• Ability to build rapport and deliver a personalized, high‑quality customer experience.
• Skill in managing multiple prospects, follow‑up actions, and scheduling needs.
• Ability to explain product features, construction concepts, and design elements clearly to customers.
• Proficiency in CRM systems and maintaining accurate information.
• Strong organizational skills with attention to detail and brand consistency.
• Ability to problem‑solve using prior experience, judgment, and situational analysis.
• Collaborative mindset with cross‑functional partners.
• Adaptability to evolving customer…