GSOC Associate Manager

About the Role

The Associate Manager, Global Security Operations Center (GSOC) leads the day-to-day operations of Gap Inc.’s 24/7 Global Security Operations Center in San Francisco. The GSOC serves as a centralized point of coordination, communication, situational awareness, and operational support for the company’s Physical Security operations, HQ Hubs, corporate offices, and broader enterprise security and resiliency partners.

This is an in-office role based in San Francisco, Monday through Friday. As a leader supporting a 24/7 security operation, the Associate Manager must also maintain the flexibility to provide leadership, escalation support, or on-site response outside normal business hours when significant incidents, emergencies, or business needs require.

This leader is responsible for ensuring consistent, high-quality GSOC operations, maintaining operational readiness, leading and developing GSOC personnel, and supporting the effective management and escalation of security, safety, and business-impacting incidents. The role works closely with Physical Security, Global Resiliency, Executive Protection, Intelligence, Distribution Centers, and Asset Protection partners to provide timely monitoring, incident coordination, emergency communications, investigative support, and security‑system support across the enterprise.

The Associate Manager is also responsible for driving operational discipline, strengthening processes and procedures, improving the quality and timeliness of GSOC work products, and using performance data and operational insights to identify opportunities for continuous improvement. The role requires strong leadership, sound judgment, operational acumen, effective communication, and the ability to build trusted partnerships across security functions, corporate teams, field operations, and external partners.

Success in this role requires balancing the demands of a 24/7 operational environment with team development, service delivery, incident readiness, and the continued evolution of GSOC capabilities in support of Gap Inc.’s commitment to Safeness for All.

The Associate Manager, Global Security Operations Center (GSOC) leads day-to-day operations of the San Francisco GSOC and the team responsible for delivering centralized security monitoring, incident coordination, communications, situational awareness, and operational support across Gap Inc. This role helps ensure the GSOC provides timely, accurate, and consistent support to Physical Security operations, HQ Hubs, corporate offices, and enterprise security and resiliency partners.

This position requires strong leadership, sound judgment, operational discipline, attention to detail, and a service-oriented mindset. The successful candidate will develop high-performing GSOC teams, strengthen cross-functional partnerships, maintain operational readiness, and continuously improve the processes, tools, and standards that support a 24/7 security operation.

• Lead day-to-day operations of the San Francisco GSOC, ensuring consistent execution of security monitoring, incident response, communications, reporting, and escalation protocols across a 24/7 operating environment.
• Maintain a consistent in-office leadership presence Monday through Friday, providing direct oversight, coaching, operational support, and engagement with GSOC personnel and business partners.
• Lead, coach, and develop GSOC team members while establishing clear expectations for performance, accountability, responsiveness, professionalism, and operational execution.
• Serve as a primary operational escalation point for security, safety, emergency, and business-impacting incidents, ensuring appropriate coordination, communication, documentation, and…