ServiceNow Developer III

Service Now Developer III

Location:

US-CA-Folsom

Job :

Category:
Software & Systems Development

Position Type:
Full-Time

Remote:
No

Clearance Required:

Public Trust (Tier
4)

An average day:

• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective Service Now solutions.
• Design, develop, configure, test, and maintain Service Now applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of Service Now capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing Service Now applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to Service Now application functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop, enhance, and maintain integrations between Service Now and third‑party enterprise systems using REST/SOAP, Integration Hub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject‑matter expertise for Service Now‑related incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

• All candidates must be a U.S. Citizen (8 U.S.C. 1324b(a)(2)(C)).
• Must pass a federal background investigation and obtain a Public Trust clearance.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience developing, configuring, and supporting applications within the Service Now platform.
• Experience with Service Now scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, Integration Hub, and REST/SOAP integrations.
• Strong understanding of Service Now platform architecture, application lifecycle management, and secure development practices.
• Experience with Service Now modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
• Hands‑on experience with Service Now Now Assist, including configuration of generative AI features, responsible AI controls, and AI‑driven agents and automations.
• Experience with AI‑driven development using the Service Now SDK preferred.
• Strong analytical and problem‑solving skills with careful attention to detail.
• Excellent communication skills and ability to collaborate effectively with cross‑functional teams, stakeholders, and end users.
• Ability to work independently and efficiently in a fast‑paced, mission‑oriented environment.
• Experience supporting federal environments or regulated enterprise environments preferred.
• Must present acceptable identification for customer badging and site access, such as a REAL  driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee‑owners. The salary range for this position is USD $46.54/Hr. – USD $74/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Race/Sex/Disability Status/Veteran Status