Senior ServiceNOW Developer

Job Title: Senior ServiceNOW Developer Department: WAPA Work Location: Lakewood, CO, Phoenix, AZ, Folsom, CA, or Billings, MT Onsite/Remote: Onsite Salary: $135k-155k/year + comprehensive benefits package

Job Summary:

Responsible for the design, development, configuration, enhancement, and maintenance of Service Now applications and platform capabilities that support mission-critical business and IT service management functions. This role serves as a senior technical resource for implementing scalable, secure, and efficient Service Now solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements. The Senior Service Now Application Developer works closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience.

• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective Service Now solutions.
• Design, develop, configure, test, and maintain Service Now applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of Service Now capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing Service Now applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to Service Now application functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop, enhance, and maintain integrations between Service Now and third‑party enterprise systems using REST/SOAP, Integration Hub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject matter expertise for Service Now-related incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not match the aforementioned conditions.
• Must be able to pass federal background investigation and obtain a Public Trust.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience developing, configuring, and supporting applications within the Service Now platform.
• Demonstrated experience with Service Now scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, Integration Hub, and REST/SOAP integrations.
• Strong understanding of Service Now platform architecture, application lifecycle management, and secure development practices.
• Experience with Service Now modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
• Hands‑on experience with Service Now Now Assist, including configuration of generative AI features, responsible AI controls, and AI‑driven agents and automations.
• Experience with AI‑driven development…