IT Service Desk Technician 1

Responsibilities

• Ensure proper computer operation so that end users can accomplish business tasks.
• Receive, prioritize, document, and actively resolve end-user help requests.
• Escalate incidents when considered appropriate and necessary to maintain SLA expectations.
• Use diagnostic and help request tracking tools.

• Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
• Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
• Knowledge of computer equipment and network systems.
• Ability to diagnose and take corrective action in addressing computer/network problems.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
• Strong organizational ability.
• Ability to maintain high level of confidentiality.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.