IT Service Desk Technician ; Org Wide); Wisconsin

Description

Join our award winning culture!

• Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues.
• Assist with LCI's IT equipment via order tracking, warranty, and scheduling installations.
• Manage inventory and asset tracking of all equipment, software, and software licenses.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assess support calls and tickets to determine appropriate staff for problem resolution / escalation.
• Recommend procedure modifications or improvements.
• Ensure proper recording, documentation, and closure of all reported issues.
• Ongoing training and education provided internally.
• Provide initial technical assistance with all computer related issues.?
• Provide guidance and technical assistance to the staff members.
• Assist in training office staff on personal computer software.
• Provide back-up support for other information systems services personnel.
• Develop end user training guides and documentation on the use of LCI's systems and software.

• Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
• Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
• Knowledge of computer equipment and network systems.
• Ability to diagnose and take corrective action in addressing computer/network problems.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
• Strong organizational ability.
• Ability to maintain high level of confidentiality.
• Current driver's license, acceptable driving record and proof of adequate insurance required.