Field Service Technician - North

Field Service Technician - North Central

Join to apply for the Field Service Technician - North Central role at Fives.

Position Summary

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

• Install, demonstrate, qualify, repair, or alter Fives machines (mechanically, electrically, and CNC) or associated equipment in customer facilities. Perform these duties following verbal or written instructions from Tech Support, Service Coordinator, or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel. Ensure machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.

Other expectations include maintaining regular and predictable attendance, and the ability to work overtime and/or on "off-shifts" as required by business needs. The role is predominantly on the road, visiting customers and/or vendors, nationally and internationally. The physical demands and work environment are typical for this role, including occasional lifting up to 100 pounds and exposure to moving mechanical parts, fumes, and loud noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• ISO 9001 & 14001 awareness and compliance

• Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License; ability to obtain a passport and credit card. May require reading and understanding international print symbols.

• Ability to use general hand tools

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information to groups of managers, clients, and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of word processing and spreadsheet software; familiarity with internal service and communication systems.
• Positive attitude, neat appearance, and a willingness to engage with others in a constructive manner; commitment to high-quality service that supports the Company's image as a quality supplier.

• Entry level

• Full-time

• Engineering and Information Technology

• Industrial Machinery Manufacturing

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