Project Manager, Program ​/ Project Manager, Operations Manager

Project Manager – Continuous Improvement

Join our award-winning culture as we serve members in your area! Under the direction of the Continuous Improvement Manager, the Project Manager is responsible for managing organizational projects and initiatives, prioritizing, managing, and implementing small, medium, and large-scale process improvement initiatives, supporting analysis of current practices, developing process improvements, and implementing changes in workflows to ensure continuous organizational performance.

• Manage cross-functional teams in continuous improvement efforts and initiatives.
• Support greater efficiency of operations through identification and elimination of unnecessary complexity within business processes and systems.
• Establish project scope, including benchmarks that identify current and ideal state to target progress and achievement.
• Utilize an innovative mindset with analytical background to interpret business needs and translate them into action.
• Demonstrate problem‑solving ability, including identifying root causes, providing creative and effective solutions, asking the right questions, and framing logical conclusions.
• Ensure business impact and/or project objectives are identified and managed.
• Coach employees in problem‑solving methods and encourage learning and development.
• Demonstrate servant leadership by taking initiative to lead, implement and execute change objectives that support strategic goals while maintaining team effectiveness, quality, and morale during organizational change.
• Effectively facilitate, convey, and listen to information and others’ thoughts and facts with high emotional intelligence, fostering an environment for psychological safety and constructive dialogue.
• Collaborate with key stakeholders to build a continuous improvement environment and support ongoing promotion of change with the goal of achieving performance excellence.
• Actively monitor and evaluate project risks to foresee potential barriers and proactively identify solutions.
• Exhibit commitment to goals and consistently deliver results for the organization.
• Drive the implementation of the CI strategy and culture aligning with strategic and business goals.

• Bachelor’s degree in Business Administration, Organizational Development, or related field, or equivalent combination of formal education and experience.
• Minimum of three (3) years’ experience facilitating and implementing continuous improvement principles and models, process optimization, or project management.
• Project Management or Continuous Improvement methodology certification preferred.
• A strategic and analytical mindset.
• Previous supervisory experience desired.
• Ability to work independently and handle confidential and sensitive information.
• Strong organizational, interpersonal skills and ability to prioritize tasks required.
• A thorough understanding of the latest process enhancement strategies.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.
• Experience in applying Baldrige Performance Excellence framework helpful.

Lakeland Care is a Wisconsin-based non-profit organization focused on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. We serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin.

Our Mission:
Empowering individuals. Strengthening communities. Inspiring futures.
Our Vision:
To create a world we all want to live in.

• Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.
• Inclusion – We believe that open hearts and open minds are the only path to a brighter future.
• Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an affirmative action plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.