Branch Manager

OVERVIEW

The Branch Manager is responsible for daily oversight and activities of the branch, leading the team and providing exceptional member service with the highest degree of accuracy and professionalism. The Branch Manager supports, trains, and coaches the team in all aspects of sales and service, ensuring consistency, quality, and integrity. Branch Managers are a positive influence actively involved in the community and business development, driving new membership, deepening existing memberships, and increasing loan volume.

Knowledge Of:

• Credit Union policies and procedures.
• Credit Union’s financial software system as applicable to branch management, member services and sales/referrals.
• Regulatory and Compliance issues applicable to credit union deposit products and services.
• Credit Union terminology and acronyms commonly utilized in day-to-day communication with managers and staff in the credit union.
• Each job within the branch and of each department member’s abilities in regard to branch/cash management, member file maintenance, and related functions, and sales acumen.

Ability To:

• Operate a PC using the following software applications Excel, Word, PowerPoint and Outlook.
• Operate the Credit Union’s financial software to access member accounts to perform transactions, account inquiries, open new memberships and consumer loans.
• Lead, mentor, develop, and manage the branch staff and promote a positive culture.
• Identify and analyze member and employee needs and create solutions to satisfy these needs.
• Communicate professionally and effectively verbally and in writing with co-workers, employees, and members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Independently leads the branch with focus on growth while providing excellent member service experiences, operational soundness, and team development. Branch