Shop - Middle Mile Carrier Manager

Tik Tok Shop
- Middle Mile Carrier Manager

Location:

Fontana

Employment Type:

Regular

Job Code: A80534A

Responsibilities

The team's mission is to improve delivery experience while minimizing costs across Fulfillment by Tik Tok (FBT) through seamless, integrated FBT product solutions and operations. We are looking for a highly driven and operationally focused Carrier Manager to support our rapidly growing e-commerce platform. The Carrier Manager is responsible for developing and managing strategic carrier partnerships across the middle-mile and linehaul network, ensuring carriers consistently deliver against service, cost, and operational expectations.

This role serves as the primary point of contact for transportation providers and works cross-functionally with Operations, Planning, Analytics, Finance, Product, and Procurement to build a scalable, high-performing carrier network. The Carrier Manager is responsible for carrier onboarding, performance management, business reviews, contract execution support, and continuous improvement initiatives that strengthen network reliability and operational excellence.

Carrier Relationship Management
- Own day-to-day relationships with transportation carriers across FBT's linehaul network

Serve as the primary escalation point for carrier-related performance issues and drive timely resolution

Build strong partnerships with carrier leadership to improve communication, collaboration, and execution

Conduct regular business reviews to evaluate performance, align on priorities, and drive continuous improvement

Carrier Performance Management
- Monitor carrier performance against service, compliance, capacity, and operational KPIs

Identify recurring performance issues and develop corrective action plans with carrier partners

Drive carrier accountability through performance reviews and ongoing operational engagement

Recognize high-performing carriers and identify opportunities to expand strategic partnerships

Carrier Onboarding & Network Expansion
- Lead operational onboarding for new carriers, ensuring readiness before launch

Develop onboarding plans, operating procedures, and implementation timelines

Support carrier expansion initiatives to ensure sufficient network capacity while maintaining operational quality

Validate operational readiness through launch reviews and performance monitoring

Capacity & Network Support
- Partner with Planning and Operations teams to align carrier capacity with network requirements

Support peak planning, network changes, and new lane launches by coordinating carrier readiness

Work with carriers to proactively mitigate capacity risks and maintain service continuity

Assist in developing contingency plans for operational disruptions and surge events

Cross-Functional Collaboration
- Partner closely with operations to resolve execution challenges and improve carrier performance

Collaborate with Analytics to review performance trends and identify improvement opportunities

Work with Product and Engineering teams to support operational enhancements impacting carrier workflows

Coordinate with Finance and Procurement to support contract implementation, pricing discussions, and business planning

Continuous Improvement
- Identify opportunities to improve carrier processes, communication, and operational efficiency

Standardize carrier operating procedures and best practices across the network

Drive initiatives that improve service quality, reduce operational disruptions, and strengthen carrier engagement

Support strategic projects that enhance the scalability and resilience of the transportation network

Qualifications

Minimum Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field

5+ years of experience in transportation, carrier management, logistics operations, or supply chain

Strong understanding of transportation networks, linehaul operations, and carrier management

Experience managing external business partners and driving performance improvements

Strong analytical and problem-solving skills with the ability to make data-driven decisions

Excellent communication, negotiation, and stakeholder management skills

Ability to manage multiple priorities in a fast-paced, high-growth environment

Preferred Qualifications
- Experience supporting transportation operations within a large-scale e-commerce or fulfillment network

Experience leading carrier onboarding, implementation, or network expansion initiatives

Familiarity with transportation management systems and carrier operating models

Experience leading cross-functional initiatives across Operations, Planning, Analytics, Product, and Finance

Job Information

For Pay Transparency Compensation Description (Annually)

The base salary range for this position in the selected city is $109440 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is…